Service
If your monitors are in need for a yearly check up, you have come to the right place. You are more than welcome to send your monitors in for a monitor MOT! Please see below, all the details and process for getting your monitors serviced.
Process
We will service your monitors after 1 year of receiving them. Deep cleans are the most popular reason for services. please ensure you keep your monitors clean. Please refer to your cleaning disclaimer and our tutorials.
Please follow the guidelines below.
When is the right time for a service?
- It has been 1 year since you have received your IEMs
- You have been using your monitors for lots of performances recently.
- You have not used your monitors for a while and would like them checked over before a big performance (please remember to clean your monitors before a break in using them, as any remaining wax/sweat build up can contaminate the drivers if left).
Sending your IEMs in for a service
Both our Universal and Custom models can be sent in for a service to ensure they are working to the highest standard possible. This can also be age dependent.
Once it is the right time for a service (please read above), you will need to fill in a service form, linked below.
Please submit the form and include it in the package when sending your IEMs to the below address. A member of our team will inform you of their arrival and keep you updated every step of the way.
FAO: Services
Cosmic Ears
Unit 1, The Courtyard
51 Station Road
Cheadle Hulme
SK8 7AA
United Kingdom
When returning your monitors please clearly state on the package
'Returned for repair, no commercial value'
You will be informed of completion and your IEMs will be returned to you free of charge, on a date that suits your schedule. Please inform us of their return.